Payment Terms:
We offer a 2% discount to domestic buyers on payments made by mobile money transfer, wire transfer, bank check, certified check, cashier's check, personal check, money order, and cash. Other accepted payment methods for domestic buyers are PayPal, debit card, and credit card.

The only payment method available for buyers outside of the United States is wire transfer.

Orders are not processed until payment has been received in full. Payment generally takes one to two business days to process and clear, depending on the method of payment. Checks can take up to ten business days to clear, so we begin processing such orders ten business days after the check has been deposited.

MOBILE MONEY TRANSFERS: Mobile money transfer allows you to securely make a payment directly from your bank account using your computer or mobile device without sharing any of your bank account information with us. Simply log into your bank account online, and follow your bank’s step-by-step instructions to send a mobile money transfer payment to PC Motors using our email address "info@pcmotors.com". How to send a mobile money transfer varies from bank to bank, so contact your bank directly if you need additional assistance.

WIRE TRANSFERS: If you do not wish to send us a mobile money transfer payment online, and would prefer to complete a wire transfer at your bank, please send an email to info@pcmotors.com, and we will provide you with an invoice and our bank information, which you will need to give to your bank in order to complete the wire transfer.

DEBIT CARDS, CREDIT CARDS, AND PAYPAL: Credit and debit card payments are processed by PayPal, and you do not need to have a PayPal account. If you provide us with your email address, we can email a PayPal invoice to you. We are required by PayPal to ship to the delivery address that you provide on your PayPal payment, and the delivery address cannot be changed after you have completed your payment. We would have to refund your payment and send you a new PayPal invoice. However, the 3.9% credit card processing fee charged by PayPal is nonrefundable. For this reason, it is your responsibility to make sure that your delivery address is correct before you complete your payment.

CHECKS must be made payable to “PC Motors, LLC” and mailed to the following address:

Mailing Address:
PC Motors, LLC
1077 Silas Deane Hwy, Ste 176
Wethersfield, CT 06109

Purchasing Information:
All payment methods are guaranteed to be secure. If you have any questions or concerns, please email us at info@pcmotors.com, and we will reply to your email within one business day. To speak to a live customer service representative, please call 1-860-760-0403 during our normal business hours (Monday through Friday 9:00am-5:00pm EST).

Pricing and Availability:
Most items that we carry are considered special-order, and are drop-shipped directly from the manufacturer to your door. Customers are encouraged to inquire about the availability of an item before placing an order. In the unlikely event of a backorder, customers will be provided with a lead-time. Factory delays are common, and can last for anywhere from a few days to several weeks. PC Motors is not responsible for factory delays, but will make every effort to inform the customer of such delays. Payment for merchandise must be paid in full prior to shipment. All products are subject to availability. All prices are subject to change without notice. All product images and descriptions are based on information and photographs provided by the manufacturer. PC Motors is not liable for graphical or typographical errors. PC Motors is not responsible for errors on parts ordered by the description or the manufacturer's part number.

Shipping Procedure:
PC Motors ships worldwide at competitive rates, and offers discounts on multiple item orders and combined shipments. Customers are not permitted to arrange a pickup directly from PC Motors. Tracking information is available upon request after the order is shipped. Shipments are always insured for the full value of the sale price. Shipping takes approximately three to five business days domestically, or ten to fourteen business days internationally. International buyers are encouraged to request a shipping quote before placing an order. International buyers are responsible for all charges related to customs clearance, duties, and taxes. Buyers may also be subject to additional liftgate charges, destination expenses, and residential delivery fees. The MSO (Manufacturer's Statement of Origin) for frame, engine, and transmission purchases is mailed to the buyer separately, and will arrive no sooner than 30 days after the delivery of the merchandise.

Warranty Information:
All products sold by PC Motors are guaranteed to be new with a manufacturer’s warranty of at least six months. Upon receiving the order, it is recommended that the buyer immediately checks that the items are correct, and that a qualified professional installs them. Warranties apply to the repair or replacement of products found to be defective in material or workmanship. Defects that are the result of normal wear and tear are not considered manufacturing defects. Contact the manufacturer directly for all warranty-related issues.

Returns:
Returns will only be accepted with prior authorization from PC Motors. The buyer must contact PC Motors to obtain a return merchandise authorization number before returning any items to PC Motors. The buyer must provide an explanation for the return before we will issue an RMA. The buyer has 14 days from the date of delivery to obtain an RMA from PC Motors. No RMA's will be issued after 14 days from the date of delivery, and all return requests will be refused after 14 days from the date of delivery. The buyer should use a return shipping method that includes tracking and insurance, because PC Motors is not liable for lost, stolen, or damaged returned items. The buyer must use shipping labels provided by the post office or their local shipping store; DO NOT write directly on the box.

We will only accept returns for merchandise that is unopened, undamaged, unused, non-defective, and in its original state and packaging. The returned merchandise must include all literature, accessories, manuals, warranty cards, and/or retail packaging that came with it. PC Motors reserves the right to refuse any returns. Special order and custom order items are not returnable. Merchandise that has been opened, mounted, applied, used, or damaged in any way is not returnable. Products with missing or damaged packaging, missing parts, incomplete documentation, and/or signs of damage, installation, or wear are not returnable. PC Motors will not be held responsible for incidental or consequential damage from/or in connection to the installation or use of merchandise under any circumstances. PC Motors will not accept return requests for small finish imperfections. Defective products are fully covered by their manufacturer's warranty. Contact the manufacturer directly for all warranty-related issues.

Returns Exceptions:
If the buyer received the wrong item, then the buyer will receive a full refund after the item that they received has been returned to PC Motors in its original condition. If the buyer received an item that was damaged in transit, then they should either reject the delivery, or take high resolution pictures of the exterior of the packaging prior to opening it. Contact PC Motors immediately, and we will file a claim with the shipper. All shipments are fully insured, so the buyer is entitled to a replacement item or a refund. This process takes an indeterminate amount of time, but we will work to resolve the issue as quickly as possible.

Refunds:
Refunds are given in the form of cash, exchange, or store credit. Refunds are granted only after the returned items are thoroughly inspected. It may take up to 10 business days from the date that we receive the returned items to process and complete the refund. All acceptable returns are subject to a restocking fee of 15%. A restocking fee of 15% will be applied to unopened, undamaged, unused, non-defective merchandise returned in its original state and packaging. Orders canceled by the buyer after the merchandise has been shipped are subject to a 15% restocking fee even if the shipment is able to be rerouted back to its origin prior to delivery. A cancellation fee of 15% will be applied to canceled orders that are special-ordered or require custom assembly by the manufacturer. The 3.9% processing fee for domestic credit and debit card payments cannot be refunded under any circumstances. Wire transfer fees are nonrefundable. On orders where the cost of shipping and handling is included in the purchase price, our initial shipping and handling cost is nonrefundable, and will be deducted from the refunded amount. Requests for refunds that do not meet any of the aforementioned criteria will not be granted.

If the returned item is determined to have been damaged by the buyer, but is still accepted by the manufacturer, then the refund will be proportionate to the reduced credit given to PC Motors by the manufacturer.  For instance, if the manufacturer credits PC Motors 60% of what PC Motors originally paid for the item, then the buyer will be refunded 60% of the original sale price, less the restocking fee, the credit/debit card processing fee, and the initial shipping and handling cost if the cost of shipping and handling was included in the original sale price.

Disclamer:
As is the case with any custom project, some level of modification or customization may be required. Additional hardware may be needed to complete assembly and installation. There may be parts left over after assembly and installation is complete. All customers must exercise good judgment with regards to the assembly, installation, and maintenance of motorcycle components. PC Motors assumes no responsibility or liability of any nature for the failure of others to use good judgment with regards to the assembly and maintenance of their motorcycle. Serious injury, death, and property damage can result from the improper use, control, alteration, or maintenance of motorcycles. Customers must exercise good judgment in the use, control, alteration, part selection, installation, and maintenance of motorcycles. PC Motors has no control over the liability of any nature for the failure of others to use good judgment.

Agreement to Terms:
These terms govern all sales, and cannot be altered without our permission. Placing an order constitutes acceptance of these terms.

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